Frequently Asked Questions
Cancelation Policy: If you need to cancel your reservation you may do so up to 48 hours prior to your original tour time and receive a refund (*) (**) less a 10% cancellation fee. If you need to reschedule your reservation you may do so up to 24 hours before your tour. If you don’t have a specific reschedule date planned we can offer a Cruising Krakow credit.
Is a guided tour for me: Our tours provide great introductions to Krakow and are a fun and interactive way to sightsee and get familiar with the city. The tours go to popular sites as well as some that you may not know about. Your tour guide will provide you with fun facts about the sites’ history and provide insider tips that will be helpful and may help you plan the rest of your visit in Krakow, Poland. The bike tours have a maximum of 15 people at a time and are completed at a relaxing pace. You don’t need to be an avid cyclist to bike the sites with us! This tour is about sightseeing not about sweating. If you would like more flexibility in what you see and where you go you might consider booking a private tour or renting a bike and exploring on your own.
Bring the Kids: We highly recommend that you do! We have individual bikes for children 130cm (4’6”) and taller; toddlers and smaller children can ride behind a parent or guardian in child seat attached behind the bike seat (max 30 KG) Your child will enjoy spending time outside with our quirky guides.
How safe are the tours: Safety is our number one priority. Each bike tour begins with a safety and bike usage talk. The tour route takes place on paths, trails, and sidewalks. We provide helmets (upon request) Our Segway tours include a 20 minute safety talk and practice session, which includes one on one training with your guide to make sure you are comfortable on the Segway; this does not count as part of your segway tour time.
How do i check for tour availability and make reservations: You can check availability and make tour and rental reservations online. We will ask for the names of all participants and their approximate heights so we may fit each rider with the appropriate size bike. Walk-ups are welcome if space is available. Tours fill quickly and reservations are strongly recommended. Click here to check availability and make reservations now.
What is included and what do i need to bring: The cost of the tour includes bike rental, helmet, and guide. We offer a set lunch menu on our city tour for an extra cost that is optional. Bring a camera as there will be several photo opportunities. We advise that you wear seasonally appropriate clothing. We sell winter hats in our office
When and where do i meet for the tour: The city bike tour meets in the main market square under the statue of Adam Mickiewicz. You will recognize our guide with a 'Bike tour meeting point' sign and a bike. After the church tolls the hour the guide will begin by introducing himself and Krakow before escorting our guests to our office to sign forms and hand in your vouchers or pay on location.
What form of payment: We accept cash, debit and credit. You can also pay on-line and arrive with a printed voucher or a confirmation email on your mobile device.
Is it appropriate to tip my guide: Gratuities are not included in our tour prices and are greatly appreciated, although not mandatory. If you enjoyed your experience on tour, our guides will happily accept tips for a job well done.
Private & Group Tours
Who can participate: Our city tours are lead at a relaxing pace and are for the “occasional” exerciser – we welcome anyone who is in sufficient health to comfortably ride a bicycle. Competent children 4’6” or taller may ride their own bike; toddlers and small children may accompany a parent or guardian on a trailer tandem or in a trailer carriage (child trailers that attach to an adult bike). We do our best to safely accommodate special needs – please contact us to discuss.
In the past, middle school students, corporate executives, campers, and octogenarians alike have enjoyed our tours as a part of team building events, school trips, Bar and Bat Mitzvahs, company outings, weddings, reunions, family vacations, and more.
Do you split up larger groups: For safety reasons, larger groups are divided among multiple tour guides, so that each group is no larger than about 25 per guide on bikes and 8 for segway tours. If you are not sure of the size of your group, you can reserve the tour with an estimate, and adjust the number later.
What is your cancellation policy: If you cancel your group reservation more than 30 days in advance, you will be issued a full refund less a service fee of 5% for a credit card payment or $15 for a check. After that the 50% is non-refundable, and the remaining balance if paid will be returned until 48 hours prior to the tour departure. There is no refund after 48 hours prior to the tour. Tours may be rescheduled (depending on availability) with at least 48 hours’ notice. Tours may be canceled if the weather makes for dangerous riding conditions. If we are unable to reschedule the canceled tour, we will issue a full credit or full refund.
Do you do self-guided tours: If you have an area in Poland you are interested in exploring by bike we can organise a route, your accommodation and transport. Please contact us via email at least 3 weeks in advance regarding potential bike tours.
How do i make a bike rental reservation: Please call us or send an email with the number of bikes needed, time of pick up, name of your accommodation and a contact number. We will reply with a confirmation email If you need something other than our city bikes then we will also need the heights and gender of all participants.
What do i need to bring to rent a bike: Please bring a valid government issued identification or a cash deposit of 200PLN or 50 euro for a city bike. If you would like to rent the bikes for multiple days we will need both a piece of ID and a cash deposit.
What comes with the bike rental: Apart from the bike you will receive a lock with key, as well as a helmet is also available upon requests.
Can you suggest a bike route: Upon request we supply you with a map and suggest a possible route according to your interest.